Big Hoss Mountain Sports LLC Warranty and Return Policy

Dear Customer,

We recognize your needs as our client to have quality products that we fully guarantee and are returnable in the case that they do not fit your needs. We value and appreciate your business, so we will do everything possible to facilitate any returns or warranty transactions according to the policies listed below.

Warranty Policy:
Big Hoss Mountain Sports LLC will stand firmly behind all products sold on our website. We want to provide you with excellent customer service, at great prices with fast shipping. Any defects in workmanship and materials found in our products will be replaced, with the same or similar product upon return to our processing center for inspection. You the customer will be responsible for all shipping costs incurred when sending a warranty/return product back to Big Hoss Mountain Sports LLC. All warranty issues must comply with the terms of the manufacturer before a warranty return can be issued. Please allow at least two weeks from the time an item is shipped in order to receive your warranty item. In the case that a returned item is not currently in stock, a member of our staff will contact you to ensure customer satisfaction. Send all warranties to the address listed below, and mark the box and correspondence "Attn: Warranty".

Big Hoss Mountain Sports LLC
202 South 2nd St.
Laramie, WY 82070

TEL# 307-742-9125
info@bighosswyo.com

Returns Policy:

Big Hoss Mountain Sports LLC understands that sometimes a product will not fill your needs and may have to be returned. We will attempt to handle your return as promptly and efficiently as possible. All products must be in their original package with all tags attached and not used. Please include either a copy of original invoice, any email correspondence, or packing slip so we can quickly process your return. A short explanation of why it did not suit your needs is not necessary, but would be appreciated in order to better suit you. Items purchased on our website can be returned for credit within a period of 30 days from the date of purchase. Your return will be credited in full only if returned within 30 days. You as the customer must ship items to the return address listed above and are responsible for all shipping and handling charges on returned items. After the first 30 days from your purchase, no items may be returned. Please allow two billing cycles for your return to show on your statement. Absolutely no returns on ANY climbing equipment, closeout items, special manufactured parts or special orders!
If you have further questions about our return policy or have comments on how we can improve your shopping experience, please do not hesitate to contact us at 307-742-9125 or info@bighosswyo.com.We are always happy to help. Your business is very important to us and truly appreciated.

Orders:

All information obtained from you in the course of transacting orders is used for the purpose of fulfilling your order in a timely manner and for communicating the status of your order with you.
Email Newsletter Subscription:
If you request an email newsletter subscription you will be added to our customer database. Big Hoss Mountain Sports LLC does not release this information to any third parties or organizations for the use of marketing or advertising. It is used for the sole purpose of providing our customers with information regarding sales, news and upcoming community events. We will only release personal information to third parties and organizations when we believe it is appropriate for us to do so to comply with the law. We will also do so to cooperate with law enforcement investigations, comply with court orders or subpoenas, protect the legal rights of Big Hoss Mountain Sports LLC and our users, or when we believe it is needed for fraud protection and/ or credit risk reduction.

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